- Mike's Plum St.
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Very Good experience |
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Told service would be an hour when I phoned to make an appt. On arrival was asked when do you need the car. I advised I would wait as agreed . Representative had an attitude and said they'd do their best. The car was ready in an hour but the attitude and scheduling not appreciated. My name is Jonathan - not Jon. |
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Fast, friendly service. Scheduled me on the day of the call. Gave me options for factory or aftermarket parts. Called to notify me the price would be higher than quoted due to additional parts needing replacement. I would use them again. |
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First time visit has been positive, from scheduling to interfacing at the shop to punctuality. I will be going back. |
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My 2003 Hyundai was towed in and the problem was the Alternator. Thank you for discovering that my Right Wheel was missing 2 lug nuts and the 3rd was broken off. I am very disturbed that I have been driving not knowing this. However, I would have appreciated if you would have checked my fluid levels. My car was 1 quart low in oil. I depend on you to check and make sure everything is in good order. Thank you! |
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Mike's had been taking care of my cars for over 10 years and I wouldn't have anyone else take over. They are all polite and helpful, can get me in quickly, and check the car for things that need to be done - and the urgency of doing those things. Thanks! |
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Great attention to detail and does not push to do work that is not necessary. A professional business that does quality work. |
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The most important for me in Automotive shop is honesty, and I felt that in Mike?s Automotive. |
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Maintenance work is done well and at a competitive price. However repairs have been quoted higher than comparison prices. I had initial repairs done a few years ago on My 2004 Tahoe amounting to approximately $3k but have hesitated to return because of questionable service advisors either quoting to high or not understanding the problem or admitting their error. |
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One strong suggestion...is that if you do a job, like replace the motor to a door window, clean the window when you're done! Not very good workmanship when that job is done & you get your vehicle back & the window is all smeared & full of fingerprints! Not good. |
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I have previously had good experiences at this shop, they've done my last 3 oil changes but when I brought my vehicle in the day before Thanksgiving, the liberty was taken to replace my air filter and 2 bulbs without asking me before completing the work. Also, as it turned out, one of the very bulbs that I was charged for was not working straight out of the parking lot (although I had not had any indication that that bulb was going out). |